Abstract

This study examined how service delivery in Edo State Civil Service is driven by human capital based reforms. The human capital-based reforms variables investigated are recruitment practices, reskilling programmes and competitive pay. The study employed a cross-sectional survey research. The population of the study comprised all the 2002 employees of six (6) selected ministries in Edo State Civil Service. The sample size of the study was four hundred and one (401). Data collected were analysed using descriptive statistics to ascertain the respondents’ perceptions on the variables of interest while Pearson correlation coefficients and multivariate regression analysis were used to analyse the relationships among the research variables. All tests were performed at a 5% level of significance using SPSS (version 24) software. The study found that service delivery in Edo State Civil Serviceis positively and significantly related to reforms in recruitment practices, reforms in reskilling programmesand competitive pay. The study recommends that merit-based recruitment processes and practices be entrenched and sustained to ensure that only qualified and competent individuals are hired into the Civil Service of the State.